Feature Request Guidelines & Best Practices

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Support Order Coffee Button

Feature Request Summary:

[OnePlan should have a button (like the help button) that would let you order coffee from the nearest location. I saw this once in Everquest where you could order a coffee and I think it would help.]

Description/Use Cases:

Agent team is working late and they are tired, but the ticket queue is too high for any of them to leave and get coffee. This button would allow for a quick click, confirm, and order without having to leave your desk. Customizable order templates for each employee would also be amazing!

Business impact of limitation or missing feature:

This is critical for our business as our agents get very hungry which affects their productivity and our customer satisfaction score.

Other necessary information or resources:
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